Call Center Performance KPI Dashboard PowerPoint Template

Track, analyze, and optimize call center operations with this Call Center Performance KPI Dashboard Template—a powerful visual tool for presenting daily service metrics, agent productivity, and customer experience data. Designed to enhance performance visibility and decision-making, this call center kpi template is ideal for team leads, operations managers, and customer service executives.

This ppt dashboard template features a dark-mode layout with high-contrast visuals that neatly organize essential KPIs, including:

• Total Calls Handled
• Average Call Duration (ACD)
• First Call Resolution (FCR)
• Hold Time, Abandonment Rate, and Agent Utilization
• Hourly Call Volume Bar Chart
• Customer Satisfaction Ring Chart
• Current Queue Metrics and Wait Times

A dedicated section highlights top-performing agents by calls resolved, paired with real-time availability indicators—making it easy to monitor staffing and performance at a glance. The dashboard also includes SLA compliance, call transfer rates, and resolution efficiency, all benchmarked against the previous day’s performance for trend tracking.

Ideal for daily standups, executive briefings, or quarterly reviews, this kpi slide template fully editable template is compatible with PowerPoint and Google Slides. Its modular format allows users to plug in real-time data or adapt the visual elements to suit business-specific KPIs.

Whether you’re managing an inbound customer service team or an outbound sales call center, this dashboard template provides a clear, actionable view of performance and productivity.