Client Journey Mapping Template for PowerPoint and Google Slides

Enhance your customer experience strategy with this client journey map template, designed for PowerPoint and Google Slides. This structured template provides a clear visual representation of the customer journey, helping businesses analyze, optimize, and improve client interactions at each stage of the buying process.

The template breaks down the customer journey into five key stages:
Awareness – The first interaction where the customer discovers your brand.
Consideration – When potential customers evaluate their options.
Decision – The point where a customer makes a purchase.
Delivery & Use – The experience after purchasing and using the product/service.
Loyalty – Long-term engagement and repeat business.

Each stage covers customer actions, touchpoints, customer experience, problems, and solutions, allowing businesses to identify pain points and opportunities for improvement. The color-coded layout, emoji-based experience tracking, and structured table format make it easy to analyze the overall client journey.

Ideal for marketing teams, UX designers, business strategists, and customer experience managers, this fully customizable template helps improve customer retention, brand loyalty, and conversion rates. Whether you’re mapping a B2B or B2C customer journey, this template is an essential tool for understanding user behavior and optimizing interactions.